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The Multi-Touchpoint User Journey Audit
A fixed-price customer journey audit that follows every path a customer can take to reach you: search, click, call, form, and follow-up. You get back a scored, plain-language report showing exactly where leads leak out and what fixing each leak is worth.
6 dimensions scored
Every touchpoint rated on discoverability, brand, conversion, tracking, friction, and follow-up, so the fix list practically writes itself.
Delivered in 5 business days
A fixed timeline, not an open-ended retainer. You get the full report and a plain-language walkthrough within one week of kickoff.
Fixed price, no obligation
A single flat fee, quoted up front before any work begins. One engagement, nothing to continue, and you own every file.
What a customer journey audit actually finds
A lead might find you on Google, glance at your reviews, hesitate at a slow contact form, get an auto-reply that lands in spam, and quietly disappear. That is five separate touchpoints, and most of them you could fix this week if you could see them. The trouble is that no single tool shows the whole path at once, so the leaks stay invisible.
This audit makes them visible. I walk every path a real customer can take to reach your business, the way a real customer would, then score each touchpoint on six things: discoverability, brand consistency, conversion, tracking, friction, and follow-up. The output is not a vanity score. It is a ranked list of the exact places you are losing leads and what each one is costing you.
How it works, and what you get
I start by mapping every touchpoint, then I actually use them. I run a real search, click your ads, fill out your form, and call your number to see what a customer hears. Where you can give me read-only access to your analytics or CRM, I trace a few recent real leads from first click to current status to find where the path breaks down. No guessing, no checklist from a tool I never opened.
You get a plain-language report scored across all six dimensions, a prioritized fix list ranked by impact, and a walkthrough so you understand every finding. The whole thing is a single flat fee, quoted up front, and done in five business days. There is no obligation to hire me afterward, and every file is yours to keep.
Built for Owensboro and Daviess County businesses
I am one person in Owensboro, Kentucky, and the person you talk to is the person who does the work. No account managers, no handoffs, no jargon you have to decode. I serve businesses across Daviess County, the surrounding Kentucky area, and remote clients who want a straight answer about where their marketing is leaking.
Everything stays month to month with no long-term contracts, and you own every account, login, and file from day one. The audit is a self-contained diagnostic: a clear picture of what is working, what is broken, and what to fix first, whether you take the fixes on yourself or hand them to someone else.
What's included
- Full map of every customer touchpoint
- Real-journey trace of recent leads
- Six-dimension score for each touchpoint
- Prioritized fix list ranked by impact
- Plain-language report and walkthrough
Questions
How much does the customer journey audit cost?
It is a single flat fee, quoted up front before any work begins. You know the full cost before you commit, and there is no obligation to hire me for anything afterward. The fee covers the audit, the report, and a plain-language walkthrough of the findings.
What if the audit does not find anything useful?
In practice an audit almost always surfaces several fixable places you are losing leads, and you get a prioritized, plain-language fix list either way. You know the flat fee up front before any work begins, so there are no surprises.
Do I have to sign a long-term contract?
No. The audit is a single fixed-price engagement with nothing to continue. Everything I do is month to month with no long-term contracts, and you own every account, login, and file. If you later want help fixing what the audit found, that is your call, never a requirement.
Ready when you are.
Tell me what's going on and I'll tell you honestly whether this is what you need.